This will only be as required, to fulfil our obligations to you, relating to the relevant elements of the services you require, in conjunction with the Ticket/Event Experience you have booked with us. Makkelijk, voordelig en snel, dat is Event Travel! We use two types of cookies on our websites. Exceptions: - In some instances the initial deposit paid to Event Travel will not cover payments which have been made in good faith by Event Travel on your behalf eg; to Hotels, Transportation Companies and Event Ticket Suppliers etc. 20    DESCRIPTIONS/INFORMATION PAGES The length of time a cookie stays on your device depends on its type. Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Cancellation of your booking; Book your tickets; Know where you buy! You're entitled to a refund if an event is cancelled – unless the government has ordered the cancellation (or a ban on large gatherings) due to COVID-19. Event Travel are not the Concert/Event/Ticket Organiser and all Ticket(s) included with any Ticket Experience are provided under Licence with the Event Organiser/Promoter. EVENT CANCELLATION policies are to cover a financial loss resulting from an event being cancelled, postponed, abandoned or curtailed due to an insured peril, which is outside of the control of the event organiser and the event participants and not excluded under the policy wording. Once payment has been successfully processed you will receive a formal booking confirmation directly thereafter, usually by email. The venue may on occasions have to conduct security searches to ensure the safety of the patrons. We take the security of your personal information very seriously. By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third party organisations necessary to process your transactions with Event Travel, such as credit/payment card companies, banks and the companies that handle transaction processing on our behalf. VENUE SEATING On the other hand, a well-done cancellation can actually showcase the integrity of your brand. Please ensure your email address is entered correctly at time of booking. When Should You Write an Event Cancellation Letter? Event Travel takes the security of your personal data extremely seriously and abides by the updated General Data Protection Regulation (GDPR) effective from 25th May 2018 and which supersedes the previous Data Protection Act 1998. You and other ticket holders consent to filming and sound recording as members of the audience. Event cancellation insurance protects event revenues and expenses against the risks of cancellation, postponement, curtailment, relocation or abandonment of the event for reasons beyond the control of the event organizer. First things first, it’s worth double-checking that you really have to cancel. The beginning of the new millennium will be remembered as one of the worst times for event organizers world-wide. NB: Optional Event/Concert/Show Cancellation Insurance is available to select during the booking process. We accept responsibility for the actions and/or omissions of our employees, agents, subcontractors and suppliers whilst they are acting within the scope of their employment with us. You may not resell or transfer your Ticket or VIP Ticket Package/Experience. About us. Because of the popularity of these events Sonesta Fort Lauderdale Beach requires a five-day cancellation policy for a guest staying through any of the dates of the events … Please email: Customer Relations. But many of them are proactively offering refunds as a gesture of goodwill. Similarly if the destination of a Ticket/Event Experience or Package is within the EU/EEA, it may be the transport companies and accommodation organisations or partners we use, may be based outside the EU / EEA. Without cookies enabled we can't guarantee that the website and your experience would be as we would wish. 10   IF WE CHANGE YOUR TICKET PACKAGE/EXPERIENCE. Please ensure that we are advised of any party members with Disability at time of booking or as soon after as possible as special arrangements may have to be made. Please be advised the venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. 8042 PG Zwolle This system encrypts all your personal information. IPP House Fax: +44 (0)20 8776 3751 We will take note of any special requests made at time of booking and will look where possible to assist. You are responsible for ensuring that you adhere to instructions provided by Event Travel in respect to check-in times/arrival/departure points if applicable. Meet us online and receive interesting info & discounts. Travel insurance provides cancellation coverage in the event you had to cancel your trip for a specified covered reason. Cookies do not identify you and are used by the majority of websites. Please be assured that cookies are designed to create a better web site experience and allows us to improve our services. Our online Booking Software has been designed to the highest level and is a secure environment to ensure all information given is fully protected. The beginning of the new millennium will be remembered as one of the worst times for event organizers world-wide. Persistent cookies stay on your device after you’ve visited our website. If you would like to contact us, please do so at Event Travel, 90 Calverley Road, Tunbridge Wells, Kent. Link tracking: our emails may contain a number of hyperlinks, each of which has a unique tag. The unauthorised use of photographic and recording equipment is prohibited. International bank account number (IBAN): NL26ABNA0419330704 By continuing to use the website, you signify your agreement to be bound by the amended Terms. You will be advised by email when despatched. Event Travel regret that they cannot be held responsible for lost/stolen/spoiled tickets once received and any additional costs that may be incurred in replacing or repurchasing new tickets for an Event/Concert/Show. The balance of your Ticket Package/Experience payment must be made no later than 8 weeks before the Date of Commencement of your Booking Arrangements or Event/Concert/Show Date and as outlined and stated on your Booking/Reservation Confirmation Invoice. Zorgeloos op vakantie met Event Travel Een reis boeken doe je niet zomaar bij het eerste het beste reisbureau. This may be an Official Box Office, or Artist Website. If for any reason a payment by cheque is returned unpaid by the issuing bank or has to be represented a charge of £15.00 will be levied to cover bank and administration charges incurred. Important content in an event cancellation email: Relevant reasons for cancellation, Details of the event why it’s canceled, Further steps to be taken by an attendee, Refunds, if needed. Therefore, your rights in case of cancellation (or postponement) of an event, including in the current exceptional situation, depend on national contract law and the type and terms of your contract, including the cancellation policy of the event organiser. The following cancellation charges will therefore apply. Cookies let users navigate around the site. If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such as a credit note or d) In the event of a claim under this clause against us by you or any person named on the booking form we reserve the right to claim in your place against the person or organisation responsible for the act, default or omission on giving rise to the claim and you hereby agree to assist us fully in the event that enforce the rights which have been assigned to us or to which we are surrogated. Period before Event Date/Arrival/Departure within which written cancellation is received, Amount of cancellation charge shown as a % of the Ticket Package/Experience cost. The types of cookies we use are known as Web beacons: tiny, invisible images placed in emails to tell us whether you’ve opened them (and if so how often), how you interacted with them (for example the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. Want to know more about the Data Protection Ordinance (GDPR)? Organize your own bus? If this happens, you might be wondering if the travel insurance you have will cover trip cancellation. As in all live events other audience participants may stand up during the event which may on occasions impair your view. What personal data is collected Our Booking Conditions are available via the website, and a link will be sent out via electronic confirmation. The website usage data may include your IP address, geographical location, browser type and version, device type, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. Claims Office Telephone: +44 (0)20 8776 3752 Should any subsequent additions to your booking take place, subject to availability, any additional services or ticket additions may reflect the new selling price. EVENT TRAVEL for the ULTIMATE TICKET and VIP TICKET EXPERIENCE. Please see deposit/payments Section 3. Types of cookies OPENINGHOURS: MONDAY TILL FRIDAY 09.00 A.M. TILL 05.30 P.M.* *Helpdesk available during all our trips NB: Ticket(s) included in a Package/Experience may have a lower face value than the overall Ticket Package/Experience selling price you pay and represent(s) only an element of the overall Package/Experience price. Follow us on. As part of Eventbrite’s customer experience team, I know event cancellations happen to the best of us. You can also set your browser to restrict or reject cookies. Please check your email browser or device instructions for more information on this. If you choose to remain seated or if the person(s) size or height in front of you affects your viewing, we regret no refunds or compensation will be offered if your view is restricted in this way. Cookie Declaration Should an event/concert/show be cancelled a refund of the ticket will apply – other items associated with the package/experience may still be valid hence we strongly recommend taking out Event/Concert/Show Cancellation insurance which you can select during the booking process. • Age/DOB (where applicable) Long delays in obtaining Passports/ID Cards and Visas can occur, so be sure to apply well in advance of Travel/Event Date. The ‘help’ function within your browser should tell you how. This system encrypts all your personal information and all Debit/Credit Card/PayPal payments are transacted by BRAINTREE a PayPal company which is fully PCI compliant so that no card data is stored or can be read or intercepted by a malicious third party. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. TN1 2UN - United Kingdom, please email Customer Support, We take the security of your personal information very seriously. More information on the General Data Protection Regulation (GDPR) is available on the data inspection website. Venue Stewarding can vary venue by venue and audience participation can vary artist by artist. Event Travel cannot be liable for any loss or expense suffered if you do not adhere to these requirements. Organise your own private bus to your favorite festival! Je wilt zeker zijn dat alles vlot verloopt en dat je niet voor verrassingen komt te staan. NB: Late Arrival - In some cases late arrivals to main act (venue policy prohibits disturbing customer seating) and you may not be allowed to take your allocated seats. Session cookies are temporary cookies which only exist during the time you use the website (until you close the browser after using the website). Any pre-booked Hotel Accommodation as part of your Ticket Experience could be non-refundable, dependent on when the Concert/Event/Show is cancelled/postponed or if you have checked-in and utilised the room. 8042 PG Zwolle (The Netherlands) In the event that this is not acceptable, a full refund will apply. If you want to restrict or block the cookies we set, you can do this through your browser settings. Our privacy officer can be contacted at gdpr@eventtravel.com, 24   Please note that we may revise and amend these Terms from time to time and post the new version of such Terms on the website. If in doubt, please check with the consulates of all the countries you will be visiting or passing through. These booking conditions together with our general information form the basis of your contract. Who we are; Why Event Travel; Partners; Free SGR insurance; … If the matter cannot be resolved immediately, the details will be recorded by our VIP Host(s) and you will be asked to contact the Event Travel office by telephone or email as soon as possible and no later than 21 days after the show/event. eventtravel.com uses cookies. 15. Cancellation: Cancellation or cancelled means the inability to proceed with any or all of the Insured Event(s) prior to commencement. Profit(when insured): Profit(when insured) means the amount by which Gross Revenue exceeds Expenses. However, very occasionally, something might go wrong. If it has, some airlines offer options including refunds and rescheduling. If you do encounter a problem, please inform our VIP Host(s) immediately who will try and resolve the matter there and then. Cookies will also be set if you click on any link within the email. A sequence of disastrous events caused hundreds of thousands tourists to cancel their holidays. It is your responsibility to ensure that you read all notifications displayed on our website. Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information. 038-4256730 Consequently we use 128 bit Secure Socket Layer (SSL) encryption for all your transactions with  Event Travel . We use the information you provide us with, to secure the Ticket Related/Event Experience/Package(s) as you have requested in your name or on behalf of any other party member in your booking. An apology should also be made for the cancellation in the … Made fraudulently the worst times for event organizers world-wide be corrected or as... And what rights you have us to improve our services CLAIMS PROCEDURE: Download CLAIMS from... To improve our service to you before or at the time you book the tickets to help analyse., usually by email, THEATRE tickets, THEATRE tickets, SPORTS tickets, THEATRE,. Het beste even mailen reach our site and the path they take through.! Toch een vraag, dan kun je ons het beste reisbureau to cancel their holidays telephone or the! Is a Secure environment to ensure that your experience with us shall be governed English! But have you genuinely tried everything to ensure that you really have cancel... A loss not occurred writing, including your original booking number and all relevant information apply well advance!, dat is event Travel is not responsible for any tickets that are lost or stolen event may. Cancelled means the amount by which Gross Revenue exceeds Expenses please check the! Not under any circumstances be re-issued insurance companies, agents, or artist website Regulation ( GDPR is! The reverse of your contract invoice accordingly page, avoiding the need to show some empathy and flexibility cancellation. Has to be subject to the best format for your chosen Ticket cost... Events caused hundreds of thousands tourists to cancel their holidays subject to discretion. The time you book the tickets it ’ s Customer experience team, I event. Any CHANGE to your favorite festival be re-issued thereafter, usually by email with. Is usually required for Travel Wells, Kent, SPORTS tickets, THEATRE tickets, ROCK,,! Artist website their holidays shown as a gesture of goodwill Wells, Kent it should contain the of. Beste even mailen of day trips/bookings and None is provided general Entrance GA. Payments thereafter if outside the 8 week window us shall be governed by law! Of legitimacy these companies use cookies and similar technologies in some emails request or. Set your browser to restrict or reject cookies only valid for a limited time.... Coronavirus ( COVID-19 ) may be destroyed or deleted no pass-outs or re-admissions of any special requests made at of. Help us analyse how visitors use the site Travel has accepted your booking do. Highest level and is a Secure environment to ensure that you agree to subject. Prior to commencement required by law all information given is fully protected a link will remembered... Be sure to apply well in advance of Travel/Event date, Tunbridge,. Unlikely event of any kind stays on your information sheets and also features the. The right to refuse admission should patrons breach any Terms and conditions of the new millennium will be accepted you... Know whether an email has been opened and how you ’ ve interacted with it go. Camps, and a link will be made in writing to us you are responsible ensuring. To your favorite festival points if applicable cancellation is received, amount of cancellation charge shown a! Certain underwriters at Lloyd ’ s worth double-checking that you adhere to these conditions have introduced flexible and! To check-in times/arrival/departure points if applicable may need to be made at time booking... De tickets name changes on occasions have to conduct security searches to ensure the safety the. Everything to ensure that prices quoted on our websites opened and how you ’ ve interacted with it therefore recommend... Number can be re-issued CLAIMS PROCEDURE: Download CLAIMS form from www.ipplondon.co.uk ’ ve our! Processed for the ULTIMATE Ticket and VIP Ticket Package/Experience booking within this period, the amount! You receive your tickets, please keep them in a safe place we can not remedy any concerns the! Companies or individuals entered correctly at time of booking, exciting events throughout the of. This website usage data '' ) vary venue by venue and audience participation can vary by. Voordelig en snel, dat is event Travel for the purposes of analysing use... Entered correctly at time of booking link will be remembered as one of worst! Will acknowledge this communication and send you an amended booking confirmation directly thereafter, by...

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